# A ticket that scans Every ticket is a PDF with an EAN-13 barcode and a QR code, in the buyer's language. Scan it with the app or a handheld scanner, resend it, refund it, replace it when a date moves. ## What does the buyer get? ### What is on the ticket? Event, session, seat or category, price, the buyer's name, an EAN-13 barcode and a QR code. One PDF per order, in the buyer's language: English, Russian, Czech, Hebrew or Spanish on the page, seven languages in e-mails. ### How do I scan at the door? With the MACS scanner app for iOS and Android, or a handheld barcode scanner. The app also accepts tickets sold by your partners in other systems, so one door works for every channel. ### Can I see a ticket before sales start? Yes. A sample ticket with a watermark comes with the event, from the Event Center or the Telegram bot. ### What happens when a date moves? Buyers get an e-mail in their language with the updated ticket attached. The same for a cancellation, with the refund handled by you. ### Can I resend or refund a ticket? Yes, from the Event Center. Resend to a new address, refund to the buyer's card, the seat returns to sale. ### Is there an app for buyers? No. The PDF and the e-mail are enough at the door; nothing to install. ## Which app scans the tickets? MACS is the ArenaSoldOut.com access control app. Install it on the phones of your door staff, sign in with your Event Center account and scan the EAN-13 or the QR on every ticket: paper, PDF on a screen, or the e-mail. One app scans tickets of any organizer on the platform and partners' tickets from other systems, so a venue, a festival or a promoter who rents a venue uses the same phones for every event. ### iPhone and iPad MACS on the App Store. Sign in with your Event Center account; the event list and the sessions are already there. [Open the App Store →](https://apps.apple.com/app/id6770095694) ### Android MACS on Google Play. The same app, the same account, handheld scanners with a camera or a laser work as well. [Open Google Play →](https://play.google.com/store/apps/details?id=com.arenasoldout.macs) ### Any organizer, one app Door staff of a venue scan tickets of every organizer who sells through ArenaSoldOut.com, and tickets sold by partners in other systems, without switching apps. [MACS as a product →](https://arenasoldout.com/product/scanner) ## Start selling today Create the event, connect your payment account, share the link. The sample ticket is ready with the event. - [Create your event](https://arenasoldout.com/start#create) - [Open the Telegram bot](https://t.me/EventsCentrBot) Or write to us: we set everything up with you on a call. --- © 2019–2026 ArenaSoldOut.com · ABH TEAM OÜ · EU. Canonical: https://arenasoldout.com/product/tickets. Facts: https://arenasoldout.com/facts. All pages: https://arenasoldout.com/llms.txt.