Help for ticket buyers
Your ticket is a PDF attached to the confirmation e-mail, with a barcode and a QR code. Show it on your phone or printed. Questions about refunds and dates go to the organizer of the event, whose contact is on the sales page and in the e-mail.
Buyers
Where is my ticket?
I paid but have no e-mail
Check the spam folder and the address you typed at checkout. If the e-mail is not there after a few minutes, write to the organizer with your name and the time of purchase; they can resend the ticket to another address.
What do I show at the door?
The PDF on your phone or printed. The barcode and the QR code are scanned once; a screenshot of the code works too.
Can I get a refund?
Refunds are decided by the organizer of the event, under the terms shown at checkout. Write to the organizer; the refund goes back to the card you paid with.
The date has changed
You get an e-mail from the organizer with the updated ticket attached. The old ticket stops working.
Can I transfer the ticket to a friend?
Forward the PDF. The ticket is scanned once, whoever brings it.
I have a question about my payment
The payment went to the organizer's own payment account; the organizer sees it in the Event Center and can answer. ArenaSoldOut.com does not hold buyers' money.
Where does my data go?
To the organizer of the event, to deliver the ticket, and to the payment provider for the payment. See the privacy policy.
Are you an organizer?
Create the event, connect your payment account, share the link. Buyers pay into your own account from the first ticket.
Ticket buyers write to the organizer of their event.