Privacy Policy

Welcome to the ArenaSoldOut located at www.ArenaSoldOut.com (“website”).

This Privacy Policy (“Privacy Policy”) explains how ArenaSoldOut (“we”, “company”), treats information about you that we collect and receive through your use of the website and our services, including our content, accounts etc… (“services”).

It governs our end users .

Your use of this website confirms your unconditional agreement to be bound by this Privacy Policy and our Terms of Use. If you do not agree to these terms, you may not visit, use, or access the website or website services as a website visitor, user or otherwise.

 

1.What data we collect and process

1.1 In this Section we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

(c) the legal bases of the processing.

1.2 We may process your website user account data (“account data”).

When you create an account we ask you to provide information about yourself. You may not be able to use certain features if you choose not to submit the requested information.

The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is your consent.

The information you provide to us or that we directly obtain from you includes without limitation the following:

(a) When you register for a customer account, you agree to provide your contact information (your name, email address);

(b) Information you as a customer or just visitor choose to share with us (when you submit an inquiry through an online form on our website and during your registration);

(c) When you register for an account, we may request further details from you. This information is used for purposes of verifying your identity and communicating with you. 

1.3 We may process data about your use of our website and services (“usage data”).

The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is your consent.

The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, courses accessed, as well as information about the timing, frequency and pattern of your service use.

1.4 We may process information that you post for publication on our website or through our services (“publication data”).

The publication data may be processed for the purposes, such publication and administering our website and services. The legal basis for this processing is your consent.

1.5 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”).

The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

1.6 We may process information relating to transactions (“transaction data”).

The transaction data we may process includes purchases of goods and/or services, that you enter into with us and/or through our website.

Transactions involving your billing and payment information are processed by PayPal and Stripe and other payment service are subject to their privacy policies. We do not store any of the credit card or banking information that you provide to these payment processors.

1.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”).

The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

1.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

1.9 In addition to the specific purposes for which we may process your personal data set out in this Section 1, we may also process any of your personal data where such processing is necessary in order to protect your vital interests or the vital interests of another natural person.

2. How we share the information

2.1 Your personal data held in our website database will be stored on the servers of our hosting services providers identified at https://iphoster.net/.

2.3 To assist us in meeting business operations needs and to perform certain services and functions your personal data may be shared with third-party providers of hosting, email communication and customer support services, analytics, marketing, advertising.

Following our instructions, these parties may access, process or store personal data in the course of performing their duties for us.

2.4 If we are involved in a merger, acquisition, financing due diligence, reorganisation, bankruptcy, receivership, sale of all or a portion of our assets, or transition of a service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction.

2.5 If required to do so by law, applicable regulation or in the good faith belief that such action is necessary to:

(a) comply with a legal obligation;

(b) protect and defend our rights or property;

(c) act in urgent circumstances to protect the personal safety of users of the website or the public; or

(d) protect us against legal liability whether in court proceedings or in an administrative or out-of-court procedure.

2.6 With your consent and permission, we may share data to third parties outside the scope of this Privacy Policy.

2.7 If you need to change or correct your personal data, or wish to have it deleted from our systems, you may do so yourself via your user settings.

 

3. How long we store data

3.1 We will only store your information:

(a) as long as necessary to fulfil the purposes for which the information is collected and processed;

(b) where the applicable law provides for longer storage and retention period;

(c) for the storage and retention period required by law.

After that your personal data will be deleted, blocked or anonymized, as provided by applicable law.

3.2 We will retain your personal data as follows:

(a) usage data will be retained for a minimum period of subscription following the date of collection, and for a maximum period of 1 month after the end of the subscription following that date;

(b) account data will be retained for a minimum period of subscription following the date of closure of the relevant account, and for a maximum period of 1 month after the end of the subscription following that date;

(c) publication data will be retained for a minimum period of subscriptions following the date when the relevant publication ceases to be published on our website or through our services, and for a maximum period of 1 month after the end of the subscription following that date;

(d) enquiry data will be retained for a minimum period of subscriptions following the date of the enquiry, and for a maximum period of 1 month after the end of the subscription following that date;

(e) transaction data will be retained for a minimum period of subscriptions following the date of the transaction, and for a maximum period of 1 month after the end of the subscription following that date;

(f) notification data will be retained for a minimum period of subscriptions following the date that we are instructed to cease sending the notifications, and for a maximum period of 1 month after the end of the subscription following that date (providing that we will retain notification data insofar as necessary to fulfil any request you make to actively suppress notifications).

4. Security

4.1 We are committed to safeguarding the privacy of our website visitors and service users. We take reasonable administrative and technical steps to protect the personal data from loss, misuse and unauthorized access, disclosure, alteration, or destruction.

4.2 However, no method of transmission over the internet is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

5. Rights under EU law

5.1 This section provides information on your rights under EU law (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway).

“Legitimate interests” means our interests in conducting our business, managing and delivering the best services to you. This Privacy Policy describes when we process your personal data for our legitimate interests, what these interests are and your rights.

We will not use your personal data for activities where the impact on you overrides our interests, unless we have your consent or those activities are otherwise required or permitted by law.

5.2 You have the following rights in relation to your personal data:

(a) Right of access: If we are processing your personal data you can ask for a copy of that personal data;

(b) Right to rectification: If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible.

(c) Right to erasure: You may ask us to erase your personal data in some circumstances, such as where we no longer need it or you withdraw your consent (where applicable). If we shared your data with others, we will alert them to the need for erasure where possible.

(d) Right to restrict processing: You may ask us to restrict or block the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it. If we shared your personal data with others, we will tell them about the restriction where possible.

(e) Right to object: You may ask us at any time to stop processing your personal data, and we will do so if we are relying on a legitimate interest to process your personal data, unless we demonstrate compelling legitimate grounds for the processing or if we are processing your personal data for direct marketing.

(f) Right to data portability: You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you.

(g) Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, but this will not affect any processing of your data that has already taken place.

(h) Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the data protection authority that is authorised to hear those concerns.

Cookie Policy

6. Cookies we use

6.1 A “cookie” is a piece of information sent to your browser by a website you visit. Our website uses cookies and other technologies to make it easier for you to use our services during future visits, monitor traffic on our website and to personalise instructional content, pursuant to our Privacy Policy.

6.2 Some cookies expire after a certain amount of time, or upon logging out (session cookies), others remain on your computer or device for a longer period (persistent cookies). The Website uses first-party cookies (cookies set directly by ArenaSoldOut) as well as third-party cookies.

6.3 We use cookies for the following purposes:

(a) authentication and status: we use cookies to identify you when you visit our website and as you navigate our website, and to determine if you are logged into the website;

(b) personalization: we use cookies to store information about your preferences and to personalise the website for you;

(c) security: we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(d) advertising: we use cookies to help us to display advertisements that will be relevant to you;

(e) analysis: we use cookies to help us to analyse the use and performance of our website and services; and

(f) cookie consent: we use cookies to store your preferences in relation to the use of cookies more generally.

6.4 This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your advice, to help the website operators analyse how you use the website.

The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

You can find out more about Google’s use of information by visiting:

https://www.google.com/policies/privacy/partners/

and you can review Google’s privacy policy at:

https://policies.google.com/privacy.

7. How to control cookies

7.1 You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

7.2 Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

For more information on how to modify your browser settings or how to block, manage or delete cookies can be found in your browser’s help file or through such sites as:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookieswebsite-preferences (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internetexplorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-andwebsite-data-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-andprivacy (Edge).

 

8. Revision and severability

 

8.1 We may update this Private Policy or Cookie Policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

8.2 If a provision of these terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

8.3 If any unlawful and/or unenforceable provision of these terms would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

9. How to contact us

9.1 This website is owned and operated by ABH TEAM OU.

9.2 We are registered in Estonia Commercial Register under registration number 14162982, and our registered office and place of business is at:

Narvamnt 5a, Kesklinna district,

Tallinn city, Harju county,

10117 Estonia.

9.3 You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form;

(c) by telephone, on the contact number published on our website; or

(d) by email, using the email address published on our website.